By purchasing from Caswell Hills Jewellers, placing a deposit, requesting a repair, or commissioning a custom piece, the customer agrees to these Terms & Conditions.
2. In-Store Sales
Caswell Hills Jewellers operates in-store only unless otherwise agreed in writing.
All items are subject to availability. We reserve the right to refuse service at our discretion.
3. Pricing and Payments
All prices are in Canadian Dollars (CAD).
Prices are subject to change without notice due to fluctuations in gold and gemstone markets.
Full payment is required before any item is released to the customer.
Deposits for custom or special orders are governed by the store’s deposit policy.
4. Final Sale
All sales are final unless otherwise stated in writing.
ustom orders, special orders, altered items, and resized pieces are non-refundable and non-exchangeable.
5. Product Variations
Natural gemstones may contain inclusions, colour variations, and natural characteristics.
Handcrafted items may have slight variations in finish or detail.
We do not guarantee future resale or appraisal value.
6. Repairs and Customer Property
Repair timelines are estimates only.
Caswell Hills Jewellers is not responsible for pre-existing structural weaknesses.
Customers assume risk when authorizing repair of fragile or previously damaged items.
We are not responsible for loss of stones if settings were worn or compromised prior to repair.
